Privacy Policy
Last Updated: August 16, 2026
At ScooNest, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website, use the ScooNest platform, or interact with our services.
ScooNest is a school management platform designed to help educational institutions manage students, teachers, parents, attendance, fees, examinations, transportation, communication, and other school-related operations.
1. Information We Collect
Depending on how you use ScooNest, we may collect the following categories of information:
1.1 Information Provided by Schools and Administrators
- School or institution name and contact information
- Administrator name, email address, phone number, and login credentials
- School address and business information
- Subscription and billing information
- Information submitted when requesting a demo or contacting us
1.2 Student Information
Schools and authorized administrators may enter student information into ScooNest in order to provide school management services. This may include:
- Student name and date of birth
- Student identification or admission information
- Class, section, academic and enrollment information
- Parent or guardian contact information
- Attendance and academic records
- Fee and payment-related records
- Transportation and pickup/drop information
- Documents uploaded by authorized school users
- Other information that the school chooses to manage through the platform
Schools are responsible for ensuring that information submitted to ScooNest is collected and processed in accordance with applicable laws and their own privacy policies and obligations.
1.3 Parent, Teacher, Staff, Agent and Driver Information
Depending on the features used by a school, we may process information relating to parents, guardians, teachers, staff members, agents, drivers, and other authorized users.
- Name and contact information
- Login and account information
- Role and school association
- Attendance or employment-related information where applicable
- Communication preferences
- Transportation-related information where applicable
1.4 Information Collected Automatically
When you access our website or platform, certain technical information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages or features accessed
- Date and time of access
- Approximate location derived from technical information
- Error, diagnostic, and security information
2. How We Use Information
We may use information for the following purposes:
- To provide and operate the ScooNest platform
- To create and manage user accounts
- To authenticate users and maintain account security
- To provide school management functionality
- To process subscriptions and payments
- To provide customer support
- To respond to demo requests and enquiries
- To send important service and account notifications
- To improve platform performance, functionality, and reliability
- To detect, investigate, and prevent fraud, abuse, and security incidents
- To comply with applicable legal and regulatory requirements
3. School-Controlled Information
ScooNest operates as a technology platform for educational institutions. When a school creates an account and uploads information about students, parents, teachers, or other individuals, the school generally determines what information is entered and how it is used within the platform.
If you are a student, parent, teacher, staff member, or other individual whose information has been entered into ScooNest by a school, your first point of contact for questions about that information may be the relevant school or educational institution.
Where applicable, ScooNest will assist the school with reasonable requests relating to access, correction, deletion, security, or other data-management requirements.
4. Children's and Student Data
ScooNest may process information relating to students and children as part of providing services to educational institutions.
We do not intend to use student information for unrelated advertising or sell student personal information to third parties. Schools and authorized administrators are responsible for determining what student information is necessary for their educational and administrative purposes and for complying with applicable requirements concerning children and student data.
We encourage schools to collect only information that is reasonably necessary for legitimate educational, administrative, safety, communication, and operational purposes.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website and platform, remember preferences, maintain sessions, improve functionality, understand usage, and protect our services.
Cookies may be used for purposes including:
- Authentication and login sessions
- Security and fraud prevention
- Website functionality
- Performance and analytics
- Remembering user preferences
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website or platform.
6. Sharing of Information
We do not sell personal information to third parties.
We may share or provide access to information when necessary to operate ScooNest, provide requested services, or comply with legal obligations.
This may include:
- Authorized school administrators and users
- Technology and infrastructure service providers
- Payment and billing service providers
- Email, SMS, notification, or communication providers
- Cloud storage and hosting providers
- Analytics and security service providers
- Professional advisers where reasonably necessary
- Government authorities or law-enforcement agencies where legally required
Third-party service providers are expected to process information only for legitimate purposes related to the services they provide to us and, where applicable, under contractual confidentiality and security obligations.
7. Payment Information
Where payments or subscriptions are processed through third-party payment providers, payment information may be handled directly by those providers.
ScooNest generally does not store complete payment-card numbers or payment authentication information unless specifically stated otherwise. Payment providers may process information according to their own privacy policies and terms.
8. Data Security
We use reasonable technical, organizational, and administrative safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include:
- Authentication and access controls
- Role-based access permissions
- Secure communication technologies
- Data protection and encryption where appropriate
- Monitoring and security controls
- Backup and recovery procedures
- Administrative and organizational safeguards
However, no internet-based system can be guaranteed to be completely secure. Users and schools are also responsible for protecting their account credentials and limiting access to authorized individuals.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide the services, maintain legitimate business and operational records, comply with legal obligations, resolve disputes, enforce agreements, and protect our services.
When information is no longer required for a legitimate purpose, we may delete, anonymize, or securely dispose of it, subject to applicable legal, contractual, backup, and security requirements.
10. Data Access, Correction and Deletion
Depending on applicable law and the nature of the information, individuals may have rights relating to their personal information, which may include requesting access, correction, updating, deletion, or withdrawal of consent where consent is the applicable basis for processing.
Requests relating to information controlled by a school should generally be directed to the relevant school or institution first. Requests concerning information directly controlled by ScooNest may be submitted using the contact details provided below.
We may need to verify the identity of the requester before processing certain requests.
11. Withdrawal of Consent
Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable law and the consequences of withdrawal.
Where applicable, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
12. International and Third-Party Processing
Some of our technology, hosting, infrastructure, communication, analytics, or payment service providers may process information from locations outside your state or country.
Where personal information is transferred or processed across jurisdictions, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal and contractual requirements.
13. Third-Party Services and Links
Our website or platform may contain links to third-party websites, applications, integrations, or services. We are not responsible for the privacy practices or content of third parties.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
14. Marketing Communications
If you request a demo, submit an enquiry, or otherwise communicate with us, we may contact you regarding your request, account, services, or related information.
Where required, we will provide appropriate choices for receiving promotional communications. You may opt out of marketing communications by following the unsubscribe instructions provided in the communication or by contacting us.
15. Data Breach and Security Incidents
If we become aware of a security incident involving personal information, we will assess the incident and take appropriate steps in accordance with applicable law, contractual obligations, and our security procedures.
Where notification is legally required, we will make the appropriate notifications to affected parties and/or relevant authorities within the applicable requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When we make significant changes, we may provide additional notice through the website, platform, email, or other appropriate communication channels.
The updated Privacy Policy will be posted on this page with the revised "Last Updated" date.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
- Company: ScooNest
- Product: ScooNest
- Email: hello@scoonest.com
- Address: Jaipur, Rajasthan, India
18. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations. Where applicable, matters relating to personal data processed in India will be handled in accordance with applicable Indian data-protection and privacy requirements.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
19. Your Acceptance
By using the ScooNest website or services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek consent through an appropriate mechanism before processing personal information on that basis.